What is your return policy?
Please find our full Returns Policy here.
Do you ship internationally?
Yes, but currently limited to the following countries:
What are your shipping options?
Our current shipping partner is DHL.
What are the shipping costs?
Please find the shipping rates below for each shipping destination:
How long does it take until I receive my order?
Deliveries are expected to arrive between 3-10 business days after your order is confirmed.
Can I change or cancel my order?
Yes, you can cancel or amend your order before the product is dispatched. You can cancel or amend orders from your Account on our website. Alternatively, you can contact us at order@artisanandartist.global with your order confirmation number and request.
How can I track my order?
Once your order has been dispatched, you will receive an AWB tracking number. You can enter this number onto the shippers website and track your delivery.
Are my payment details/data secure?
We do not store any customer’s credit card or payment information. You can find our Privacy Policy here. Our current payment methods are through credit cards and PayPal only. Please review their privacy policy and always look for “https” at the beginning of the URL.
Where is Artisan&Artist* Global based?
Our headquarters are based in Tokyo, Japan.
How can I reach you for specific questions?
You can email our team with any queries at support@artisanandartist.global
I’m an influencer/press/media. How can I reach you for a collaboration/press coverage/interview request?
You can contact our press team at press@artisanandartist.global
