Gift Wrapping
Gift Wrapping Size (S):
Product Name: CGF-S-20
Size: Approximately W21×H25 cm
Color: Black
The S size is a small gift pouch suitable for smaller items such as compact pouches, makeup brushes, or smartphone/camera straps, small camera accesaries.
*Please note that the products will not be delivered wrapped. Instead, the wrapping will be provided seperately for you to wrap yourself. For a flawless finish, please watch our instructional video on how to wrap gifts using our wrapping pouches.
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Gift Wrapping Size (M):
Product Name: CGF-M-20
Size: Approximately W32×H25 cm
Color: Black
The M size can wrap up to 1-2 standard pouches
For vanity models 23 does not fit.
*Please note that the products will not be delivered wrapped. Instead, the wrapping will be provided seperately for you to wrap yourself. For a flawless finish, please watch our instructional video on how to wrap gifts using our wrapping pouches.
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Gift Wrapping Size (L):
Product Name: CGF-L-23
Size: Width 53 cm × Height 72 cm
Color: Gray
The L size can wrap backpacks and bags.
*Please note that the products will not be delivered wrapped. Instead, the wrapping will be provided seperately for you to wrap yourself. For a flawless finish, please watch our instructional video on how to wrap gifts using our wrapping pouches.
All orders are processed within 1 to 3 business days (excluding weekends and Japanese public holidays) after receiving your order confirmation email. If a shipping delay exists, we will notify you as soon as possible.
INTERNATIONAL SHIPPING
We currently offer international shipping through AIRMAIL, DHL, EMS, and FedEx
International Priority. Some of the service might not be available due to the size of the
parcel, destination and any other reason. Please see detail information below.
| Courier | Approximate delivery time after dispatch |
| Air Mail (Register) | 2~4 Weeks |
| EMS | 1~3 Weeks |
| DHL | 2~7 Days |
| FedEx | 2~7 Days |
- The preparation time for shipping will be affected by the type of products, time for confirming stocks, inspection, etc
- Your order may be subject to import duties and taxes (including VAT), which are incurredonce a shipment reaches your destination country. Artisan & Artist is not responsible for these charges if they are applied and are your responsibility as the customer.
We currently only ship to the following countries
United States
Canada, Mexico
Australia, New Zealand
Iceland, Ireland, Andorra, United Kingdom, Italy, Estonia, Netherlands,
Austria, Cyprus, Greece, Croatia, San Marino, Switzerland, Sweden,
Spain, Slovakia, Slovenia, Czechia, Denmark, Turkey, Germany,
Norway, Hungary, Vatican City, Finland, France, Bulgaria, Belgium,
Portugal, Poland, Malta, Monaco, Latvia, Lithuania, Liechtenstein,
Luxembourg, Romania
Singapore, Thailand, Philippines, Malaysia, Macao SAR, Hong Kong
SAR, Taiwan, South Korea, China
*Ship times are estimates only and cannot be guaranteed. Weather conditions, peak shopping seasons, and statutory holidays may also cause delays in the processing and/or delivery of your order.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status, or you can Log in to your account to check the status of your order. Please allow 48 hours for the tracking information to become available.
If you have not received your order, please contact us at order@artisanandartist.global with your name and order number, and we will investigate it for you.
REFUNDS, RETURNS, AND EXCHANGE
We have a 7-day return policy on DEFECTIVE ITEMS only, which means you have 7 days after receiving your item to request a return (except for items on sale, which are not eligible for return or exchange). After that, Artisan&Artist* will not process a refund request. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us via our return form, letting us know what item you would like to return. If your return is accepted, we will refund the full order amount and the shipping costs .We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted nor refunded. A&A will cover the return shipping fee for approved returned items.
A&A will not refund items not delivered due to the not acceptance by the customer.In the event that your order arrives damaged in any way, please contact us as soon as possible via our return form, with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at returns@artisanandartist.global
-Our Story-
We debuted in Tokyo in 1991 with functional makeup boxes and brushes tailored for professional artists and stylists. In the 2000s, we expanded into camera accessories. Each item is meticulously designed, emphasizing functionality and quality to protect your items.
FAQ
When selecting a cosmetic pouch, consider the size that best meets your needs and whether it can accommodate the items you plan to carry. For example, a large vanity pouch is ideal for organizing cosmetics at home due to its spacious capacity.
If you need a makeup pouch for daily use, consider having pouches of different sizes to categorize items as "frequently used" and "infrequently used."
Your daily item load might change, especially if you have evening plans after work or during different seasons. Opt for a size that provides extra space for your typical cosmetic items.
Pouches with high storage capacity, multiple compartments, and pockets are advisable for travel purposes.
Washing or immersing our cosmetic pouches and bags in water is not recommended. Doing so can cause deformation and damage the leather parts.
To clean a cosmetic pouch, apply a diluted neutral detergent (like dishwashing liquid) on a clean cloth moistened with water or lukewarm water. Gently pat the fabric, avoiding rubbing, to remove light stains. This method is typically sufficient for cleaning.
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